Support
Need help? We are here for you.
Contact Support
You get human support from Lee Jenn Wah. Reach out anytime and I will get back to you as soon as possible.
coconutljw@gmail.comFrequently Asked Questions
How do I scan a document?
Open the app and tap the Scan button on the home screen. Point your camera at the document -- the app will automatically detect the edges. Tap the capture button to take the scan. You can then crop and enhance the image before saving.
How do I add a signature?
After scanning a document, tap the Signature button on the edit screen. You can draw your signature with your finger on the canvas. Once saved, drag and resize it to position it anywhere on the document. Your signature is saved for reuse on future documents.
How do I export as PDF?
After editing your document, tap the Export button. Choose "Export as PDF" to convert your scan into a high-quality PDF file. You can then share it via email, WhatsApp, AirDrop, or save it to your Files app. Free users can export 1 PDF per day; Pro users get unlimited exports.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Go to Settings on your iPhone, tap your name at the top, then tap Subscriptions. Find "AI Scan, Sign & Send" and tap Cancel Subscription. Your Pro features will remain active until the end of your current billing period.
What's included in the free plan?
The free plan includes unlimited document scanning, unlimited signatures, basic document enhancement with presets, and a full document library. You can export 1 PDF per day (with watermark). Upgrade to Pro for unlimited exports, no watermark, text overlays, and AI-powered features.
Is my data stored on a server?
No. All your documents, signatures, and data are stored locally on your device. We do not upload or store any of your files on external servers. Your privacy is our priority.
What AI features are available?
Pro users have access to AI Document Summary, which analyzes your scanned documents and provides key terms, important dates, and parties involved. AI features require an active internet connection and are processed securely.